Verbal Judo: The Gentle Art of Persuasion teaches officials to speak and listen more effectively, avoid common conversational disasters and successfully communicate your point of view during disputes.
- Communicating With Difficult People
- How to Stop a Verbal Attack
- Eleven Things You Should Never Say to Anyone
- Using Words Instead of Actions to Achieve Your Goals
- How to Maintain Your Professionalism and Self Control
- Learn to Speak and Listen More Effectively