Verbal Judo: The Gentle Art of Persuasion

Price: $13.95
NASO Member Price: $11.16
Item Code: BVJ
Pages: 180
Size: 5″ x 7″

Verbal Judo: The Gentle Art of Persuasion teaches officials to speak and listen more effectively, avoid common conversational disasters and successfully communicate your point of view during disputes.

Chapters Include:

  • Communicating With Difficult People
  • How to Stop a Verbal Attack
  • Eleven Things You Should Never Say to Anyone
  • Using Words Instead of Actions to Achieve Your Goals
  • How to Maintain Your Professionalism and Self Control
  • Learn to Speak and Listen More Effectively
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