The Power of Persuasive Officiating – Resolve Conflicts, Manage Games, Build Relationships focuses on the communication and cooperation skills necessary in officiating today and provides practical information and examples of persuasive officiating in several key areas:
Dealing with partners, crewmates and fellow officials, as well as the fine art of communicating with coaches, are dealt with in detail. From the use of verbal judo during a game, to dealing with coordinators, assigners and evaluators off the court, all officials deal with conflict regularly and knowing how to handle it is a vital skill. Techniques and tools from successful officials at every level will be immediately applicable to your own career.
It’s a delicate balance between rules knowledge, judgment and managing people. The best officials in the industry are those that have an uncanny ability to mold those three aspects into the game. And it’s such a fine lie that taking any one of those three aspects too far can be viewed as a manipulation of the game.
Not unlike other industries, sometimes it’s just as important as ‘who you know, rather than what you know.’ Once you’ve established those relationships, it takes on increased importance to make sure those relationships remain in place. Honesty and humility were pointed out as important traits in dealing with others all across the board – supervisors, administrators and fellow officials.