Conflict Management

Conflict Management

What to Do When Fans Cross the Line

What’s the protocol when a fan throws something on the court or field? How do you react on a personal level, and what should...

Don’t Try To Win The Argument

As an official, when you are involved in a conflict, your goal is to resolve it. You have to fight the tendency to want to win the...

Tips For Improving Sportsmanship

Turn on SportsCenter any morning and while you sip your coffee I’ll guarantee you something. Within the first 10 minutes, a big-time coach will...

When Do Comments Go From Noise to Unprofessional Conduct?

Comments from head coaches, their coaching staffs, team supporters and fans can vary and deserve a multitude of responses. But when the comments go...

Fight Negative Comments with Finesse

Sometimes people will make negative comments knowing you’re an official. So how should you react? Here’s a vote for speaking up on behalf of...

5 Ways to Manage Conflict

When situations explode on the field or court, it's up to sports officials to restore the peace and manage conflict. In managing conflict, showing a little empathy, demonstrating good listening skills and providing people with options rather than...

Breaking Up With A Partner Is Hard to Do

Cutting off an association with a crewmate or partner may be the most difficult thing an official ever has to do. Even though diplomatic...

7 Ways to Avoid Attacks  

Unfortunately, in today’s culture, many officials have been followed out to their car by unfriendly people after a game. Others have been threatened during or after a...

Dealing with Obnoxious Fans

Between the lines, sports officials have every right and can take immediate action to eject a player or coach from a game for unruly...

Become Unflappable with Emotional Control

When people say, “There’s no need to get emotional,” that’s probably more true for officials than for the average person. Put a regular guy...

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