Conflict Management

Conflict Management

Become Unflappable with Emotional Control

When people say, “There’s no need to get emotional,” that’s probably more true for officials than for the average person. Put a regular guy...

Confidence Through Strong Body Language

The score is tied in the championship basketball game with less than a minute remaining. The fans in the packed arena are on their...

How To Handle An Instantly Irritated Coach

The legendary Ed Hightower was “on loan” to the Western Athletic Conference many years ago handling the referee duties during a Fresno State game. About 30 seconds into the...

Top Tips to Terminate Tiffs and Tough Talks

Not all arguments with coaches end perfectly. The goal of all officials is to resolve volatile conflict quickly and to an extent that allows...

Don’t Try To Win The Argument

As an official, when you are involved in a conflict, your goal is to resolve it. You have to fight the tendency to want to win the...

Breaking Up With A Partner Is Hard to Do

Cutting off an association with a crewmate or partner may be the most difficult thing an official ever has to do. Even though diplomatic...

5 Ways to Manage Conflict

When situations explode on the field or court, it's up to sports officials to restore the peace and manage conflict. In managing conflict, showing a little empathy, demonstrating good listening skills and providing people with options rather than...

4 Tips for Talking to Coaches

Talking to coaches is not an exact science; they are as different as anyone else you would encounter in another forum. What works with...

What to Do When Fans Cross the Line

What’s the protocol when a fan throws something on the court or field? How do you react on a personal level, and what should...

Automatic Eject Button

Skim the rulebook for any high school or college sport under the section of automatic ejections and the word “flagrant” is likely to appear. For...

Dealing with Obnoxious Fans

Between the lines, sports officials have every right and can take immediate action to eject a player or coach from a game for unruly...

When Do Comments Go From Noise to Unprofessional Conduct?

Comments from head coaches, their coaching staffs, team supporters and fans can vary and deserve a multitude of responses. But when the comments go...

Deconstruct the Conflict 

No two ways about it, the nature of competitive sports is one of conflict. Conflict between two opponents sets the stage for points, goals, baskets or runs scored....

When Does Sideline Behavior Cause Officials to Quit?

“I did not like being a referee one bit, and I’m very happy to be done with it. It was very stressful, and I...

Fight Negative Comments with Finesse

Sometimes people will make negative comments knowing you’re an official. So how should you react? Here’s a vote for speaking up on behalf of...

Oklahoma Referee Tackles Bad Behavior Using Social Media

Veteran soccer official Brian Barlow of Broken Arrow, Okla., believes a little public shaming is not necessarily a bad thing. Especially if it results in...

Tips For Improving Sportsmanship

Turn on SportsCenter any morning and while you sip your coffee I’ll guarantee you something. Within the first 10 minutes, a big-time coach will...

7 Ways to Avoid Attacks  

Unfortunately, in today’s culture, many officials have been followed out to their car by unfriendly people after a game. Others have been threatened during or after a...

How to NOT Argue

It takes a minimum of two people to have an argument. If one person chooses not to participate, that leaves the second party blustering...

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